Posts Tagged ‘Relay’

RELAY Is Almost Like Having A Personal Assistant

Tuesday, May 5th, 2009

Realtor Mark Wolfe, who works in the Rancho Mirage office, has been using RELAY for three years now and uses it almost like a personal assistant. Mark has logged in and used it while in Morocco on vacation, in the middle of the Atlantic Ocean (while on a cruise) and in a client’s living room.

A RELAY® testimonial from one of Mark’s clients:

“I am very satisfied with the current state of my transaction. Mark Wolfe helped us through a very difficult and challenging transaction with the utmost professionalism and care. It was nice to be able to trust and rely on him to take care of all the details throughout the entire process. We also appreciate the fact that he really listens and tries to come up with an optimal plan. He is definitely an “out of the box” thinker.” – Alan Wu

Where did this testimonial come from?

Buyers and sellers participating in RELAY® transactions can update you on their satisfaction with the progress of this transaction at any time through the Customer Satisfaction tab on their RELAY® transaction screen.

What are my clients choices? Clients can select from three choices:

- I am very satisfied with the current state of my transaction.
- I feel neutral about the current state of my transaction.
- I am very dissatisfied with the current state of my transaction

They can also enter their own comments, questions, or replies in a text box below their selection.

Who receives these reports?
Any agents participating on your side of the transaction, as well as their site’s customer service. This is just one of the many benefits of using RELAY.

After watching the video, your broker and office manager will be glad to answer all of your questions.

If you have a question for Mark you can reach him at:
Cell/Direct: 760-285-9900
Email:
mark@desertwolfe.com
Web Site: www.MarkWolfe.MyWindermere.com

Lynda Stefani Relies On RELAY To Improve Customer Satisfaction

Tuesday, May 5th, 2009

Windermere agent Lynda Stefani, who works in the Palm Desert, Cook and Hovley office, has been using RELAY (the online transaction management tool) for over a year. Her broker, Emily DiSimone, also uses RELAY, when working with Lynda’s files and they both swear by it.

In the video Emily and Lynda explains why your clients will love it too.

If you have questions about the program feel free to ask Emily, your broker or your office manager. If you have a question for Lynda, you can reach her below:

Cell/Direct: 760-406-1063
Email: lstefani@windermere.com
Web Site: www.stefanirealty.com